If you need to seek medical treatment for any reason, please follow these simple steps to seek treatment and receive coverage. Please make sure you are fully aware of what your insurance plan covers, and does not cover - please view the plan brochure and policy conditions for more information on this.
| Seek Treatment Appropriately - whenever you need to seek medical treatment, please remember to seek treatment appropriately for your sickness/ injury. You can find out more information about seeking appropriate treatment in our healthcare system pages |
> Non-Emergency Care
When you need to seek non-emergency care, such as a doctors visit, please be sure to seek care appropriately and visit either a local doctor or urgent care treatment center. They will be best placed to assist you when you need medical attention that is not an emergency.> Emergency Care
If you need to seek emergency care, please take yourself to the nearest emergency room or call the emergency services (911 in the USA) for immediate assistance. Provide them with all your insurance information at the time of treatment. Please remember that your insurance plan might include an Emergency Room (ER) deductible for misuse of the ER. If you visit the ER for general sickness and are not admitted as an inpatient, you will have to pay an extra deductible! You can learn more about seeking treatment appropriately in our healthcare section.> Prescription Medications
If you visit a doctor and he prescribes you a medication, you will need to pay for this medication upfront at the pharmacy and then submit a claim form to be reimbursed for these expenses. Please download a claim form from our claim center pages and submit them to be reimbursed.> Provider Locator
To locate a provider inside the USA, please visit our provider locator tool to search for medical facilities that are close to you. If you are outside the USA, you have freedom of choice in visiting a particular provider and if you need further assistance please call the emergency service helpline to locate a provider.
Whenever you seek any treatment, it is very important that you have your insurance ID card on you to present to the provider. Without this information, you cannot be identified as insured under this insurance plan.
